Privacy Policy

The Pilates Place is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, book classes, purchase memberships or contact us.

Last Updated: June 2026

Who We Are

The Pilates Place
30A Moulton Court
Newcastle upon Tyne
NE5 3RS

Email: [thepilatesplacencl@outlook.com]

For the purposes of UK data protection law, The Pilates Place is the Data Controller responsible for your personal information.

Information We Collect

We may collect the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Emergency contact details

  • Booking information

  • Membership information

  • Health information provided through PAR-Q forms and health questionnaires

  • Information submitted through website contact forms

  • Information provided when communicating with us via email, phone or social media

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Device information

  • Browser type

  • Website usage data

  • Pages visited

  • Cookies and tracking information

How We Use Your Information

We use your information to:

  • Manage bookings and memberships

  • Deliver Pilates classes and services

  • Maintain health and safety standards

  • Communicate important information regarding your classes

  • Process payments

  • Respond to enquiries

  • Improve our services and website

  • Send marketing communications where you have given consent

  • Meet legal and insurance requirements

Health Information

To ensure your safety during classes, we may collect health-related information through our Physical Activity Readiness Questionnaire (PAR-Q) and other health declarations.

This information is treated as confidential and is only used for the purpose of providing safe and appropriate instruction.

You are responsible for informing us of any changes to your health that may affect your participation in classes.

Marketing Communications

Where you have chosen to receive marketing communications, we may send information about:

  • Studio news

  • Timetable updates

  • Workshops and events

  • Promotions and offers

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Sharing Your Information

We will never sell your personal information.

We may share information with trusted third-party providers where necessary to operate our business, including:

  • Booking and membership software providers

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • Professional advisers where legally required

All providers are required to keep your information secure and comply with applicable data protection laws.

Payment Information

Payments made through our website or booking systems are processed securely by third-party payment providers.

We do not store or have access to your full payment card details.

Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may be used to:

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic

  • Support marketing activities

You can disable cookies through your browser settings if you wish.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory obligations

  • Fulfil insurance requirements

  • Resolve disputes

When information is no longer required, it will be securely deleted.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your personal information, no online transmission can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict processing of your information

  • Object to processing

  • Withdraw consent where processing is based on consent

  • Request a copy of information you have provided to us

To exercise any of these rights, please contact us using the details above.

Third-Party Websites

Our website may contain links to third-party websites, including booking systems and social media platforms.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes To This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Pilates Place
30A Moulton Court
Newcastle upon Tyne
NE5 3RS

Email: [thepilatesplacencl@outlook.com]

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

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